Our FAQ’s are designed to answer as many questions as possible to help and improve your shopping experience with Big Fish Schoolwear.
All orders are normally delivered within 7 days throughout the year. However, during the busy summer period please allow 14 days, as this helps us to ensure your order reaches you on time during the summer months.
During term time, all orders are delivered to your school on a weekly basis, free of charge. During the school holidays, you can opt to have your order delivered to school during the first week of the new term or, if you would prefer, have it delivered to your home for just £4. If you need an item in a hurry, we can despatch your goods on a next day courier service for £9.00, if placed before 12 noon. *Please note that someone must be available to sign for the goods on delivery & this service is not available for deliveries at weekends. Orders placed on a Friday or over the weekend will be despatched on a Monday for delivery on Tuesday.
Your school office have a sizing pack, containing samples that you can try on & ensure you get the correct size for your child.
Ordering over our site is fast, easy and safe. But, if you are still hesitant, give us a call & we will do our best to help you through the process.
The simple answer is yes! Please contact us as soon as possible if you would like to cancel your order. If your order has been despatched, please return the goods to us and we will either refund or exchange your order, depending on your wishes.
Once you have completed your order, you will receive a confirmation email. If you don’t receive one within 24 hours there may be a problem, so please get in contact with us by phone or email.
At Big Fish Schoolwear we aim to maintain reasonable stock levels at all times. Obviously, at times of high demand, stock levels can run low. If this occurs, we will send you an e-mail giving you a forecast delivery date. You will be asked if you are happy to wait until the item is back in stock or cancel and receive a refund.
You have 28 days to return an item from date of receipt.
If you receive an item that is faulty, e-mail us for a returns form & send it back to us and we will process a full refund or exchange.
If you receive the wrong item, e-mail us for a returns form & send it back to us. We can then refund you or send you the correct item.
If for any reason you are unhappy with any item that you have purchased from us, you can return the item to us in its original condition within 14 days of delivery for a full refund.
07/10/2023
Here at Big Fish Schoolwear we are very proud to be members of the Schoolwear Association for many…
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